Privacy
SoCal Crystal Clean (“Company,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, communicate with us, request services, or use our platform.
SoCal Crystal Clean operates as a referral and booking platform that connects customers with independent cleaning service providers.
By accessing or using our website or services, you agree to the practices described in this Privacy Policy.
This Privacy Policy applies only to information collected through our website and related communications. Third party websites, services, or applications linked from our website are governed by their own privacy policies.
Information We Collect
We may collect personal information including, but not limited to:
• Name
• Email address
• Phone number
• Property address
• Billing information
• Appointment and booking details
• Communications submitted through forms, email, phone, or text message
We may also collect non personal information automatically through cookies, analytics tools, and similar technologies, including:
• IP address
• Browser type
• Device information
• Website usage data
• Referral and advertising data
Account Information
Certain features of our website may require you to create an account or provide login credentials. You are responsible for maintaining the confidentiality of your login information and for all activity occurring under your account.
How We Use Information
We may use collected information to:
• Respond to inquiries and customer service requests
• Process bookings and payments
• Coordinate services with independent service providers
• Communicate appointment updates and service notifications
• Send promotional communications and marketing materials
• Improve website functionality and user experience
• Maintain security and prevent fraud
• Comply with legal obligations
SMS, Email, and Marketing Communications
By submitting your phone number or email address through our website or booking forms, you consent to receive transactional communications related to your inquiries, bookings, or services.
You may also receive promotional or marketing communications from us. Consent to marketing communications is not a condition of purchase. Message and data rates may apply. You may opt out of marketing communications at any time by following unsubscribe instructions or contacting us directly.
How We Share Information
We do not sell your personal information.
We may share information with trusted third parties when reasonably necessary to operate our business, including:
• Independent cleaning service providers referred through our platform
• Payment processors
• Scheduling and booking software providers
• Website hosting and analytics providers
• Marketing and communication service providers
• Legal, insurance, or regulatory authorities when required
These third parties are expected to handle information responsibly and in accordance with applicable privacy and security standards.
Payment Information
Payments may be processed through third party payment processors. We do not store full payment card information on our servers. We use commercially reasonable measures intended to help protect sensitive payment information.
Cookies and Tracking Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to improve user experience, analyze website traffic, and support advertising and marketing efforts.
You may adjust your browser settings to disable cookies; however, doing so may affect website functionality.
Data Security
We implement commercially reasonable administrative, technical, and physical safeguards intended to protect personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
California Privacy Rights
California residents may have certain privacy rights under applicable California privacy laws, including the right to request information regarding personal information collected, used, or disclosed by us.
To submit a privacy related request, please contact us using the information below.
Data Retention
We retain personal information for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.
Children’s Privacy
Our services are not directed toward individuals under the age of 18, and we do not knowingly collect personal information from minors.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any updates will be posted on this page with the revised effective date.
Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact:
SoCal Crystal Clean
info@socalcrystalclean.com
Consent
By accessing or using our website, you acknowledge and agree to this Privacy Policy.